1.   Backup  information and store a two or more current copies offsite.

2.   Shut down the PC and remove power from all devices for twenty minutes. 

3.   Use www.WindowsOneCare.com or Microsoft Security Essentials for protection

4.    In Internet Explorer, go to internet options, browsing, delete all and restore all to default

5.    Update or remove software programs other than Microsoft if not needed.

6.    Update all software drivers that run attached hardware.

7.    Go to hard drive properties and run disk check and recover bad disk sectors and disk defragment.

8.    Set program access and defaults to Microsoft.  

9.    Contact manufacturer of hardware or software if having issue.

10.   Contact  andrew@andrewrichardson.com 503-997-0440 if issues persist.