1.   Backup  information and store a copy offsite.

2.   Shut down the PC and remove power from all devices for twenty minutes. 

3.   Use www.WindowsOneCare.com 

4.    In Internet Explorer, go to internet options, browsing, delete all.

5.    Update or remove software programs other than Microsoft if not needed.

6.    Update all software drivers that run attached hardware.

7.    Go to hard drive properties and run disk check and recover bad disk sectors.

8.    Set program access and defaults to Microsoft.  

9.    Contact manufacturer of hardware or software if having issue.

10.   Contact  andrew@andrewrichardson.com for remote assistance.